Overview
Dydx ® is a decentralized perpetuals exchange built to deliver pro-grade derivatives trading with on-chain security and noncustodial wallets. Traders use Dydx ® for margin and perpetual markets while connecting their web3 wallet (e.g., MetaMask, Keplr, or compatible wallets). :contentReference[oaicite:0]{index=0}
Official links (useful)
- Dydx ® official site. :contentReference[oaicite:1]{index=1}
- Dydx ® main trading portal (dydx.trade). :contentReference[oaicite:2]{index=2}
- Dydx ® Help Center — guides and troubleshooting. :contentReference[oaicite:3]{index=3}
- Dydx ® Chain / Exchange. :contentReference[oaicite:4]{index=4}
Common login & connection issues — step-by-step fixes
1) Dydx ® Login not working? Most users “login” by connecting a web3 wallet. Confirm you’re on the correct official URL (see links above), then unlock your wallet extension and choose Connect Wallet. If the button is inactive, refresh, clear site data, or try a private window. :contentReference[oaicite:5]{index=5}
2) Unable to login / can't verify wallet: Ensure the wallet address you expect is selected in MetaMask/Keplr and you’re on the same network required by Dydx ®. Some migrations moved balances to Dydx ® Chain — verify which chain your assets live on in the Help Center. :contentReference[oaicite:6]{index=6}
3) Error connecting Dydx ® account / Error decline: If a connection or signature request fails, check for pop-up blockers or multiple wallet extensions. Revoke prior approvals only via official interfaces and re-approve. If a suspicious DNS or site mismatch occurs, do not approve — contact support. Dydx ® publishes incident postmortems and remediation steps for platform incidents. :contentReference[oaicite:7]{index=7}
4) Dydx ® 2FA reset & account recovery: Dydx ® itself is noncustodial — access is tied to your wallet seed phrase. For centralized portal accounts (if applicable), use the Help Center’s password/2FA recovery flows and follow support guidance; never share seed phrases or 2FA codes over email. :contentReference[oaicite:8]{index=8}
Dydx ® App not working — quick checks
- Confirm service status and maintenance notices on official channels.
- Update your wallet extension and mobile app to latest versions.
- Clear cache, restart browser, or re-connect wallet.
- If balances or trade history don't appear after migration, follow the chain-migration help articles. :contentReference[oaicite:9]{index=9}
FAQ
1. How do I log into Dydx ®?
There’s no traditional username/password—click Connect Wallet on the official site and approve the wallet signature. See the onboarding guide in the Help Center. :contentReference[oaicite:10]{index=10}
2. I can't see my funds after migration — what do I do?
Check which chain (Ethereum vs Dydx ® Chain) your assets were migrated to, connect the same wallet used for migration, and follow the Help Center instructions for locating migrated balances. :contentReference[oaicite:11]{index=11}
3. How do I reset 2FA?
For portal accounts that use 2FA, use the official recovery/reset paths in the Help Center. For wallet-based access, 2FA is not used—your seed phrase controls recovery (never share it). :contentReference[oaicite:12]{index=12}
4. What if I see a suspicious DNS or phishing page?
Do not sign any transactions. Verify the URL against official links, and consult Dydx ®'s security notices or postmortems before taking action. :contentReference[oaicite:13]{index=13}
5. Where can I get live support?
Start with the Help Center, community forum, and official social channels listed on the site. :contentReference[oaicite:14]{index=14}